Terms and Conditions
1.0 DEFINITIONS AND GENERAL STATEMENTS
1.1 The Service provider is Metro Taxis Ltd.
1.2 The customer is the person who accepts any offer of service from the service provider.
1.3 The passenger is the person travelling or in the case of a group of people, the lead person
named on the booking form.
1.4 The service is the transportation service that the service provider and the customer agree.
1.5 The booking form is the document which outlines details of the booking and comprises part of
the email or text sent on request to the customer confirming the service.
1.6 The booking confirmation” is the email or sent to confirm the booking.
1.7 The booking is the request for transportation from the customer.
1.8 It should be noted that this document outlines the terms and conditions relevant to both local
transfers and to executive and airport transfers. This document clearly distinguishes between the
two divisions and individual terms and conditions appertaining to offers can be viewed on the
relevant sections within the company web sites. Please note several Terms and Conditions are
either common or the same for both divisions. and apply to both divisions where appropriate.
1.9 Our staff are trained on the contents of these terms and conditions and if asked should be
competent in most cases to interpret the company policy if a customer requests them to do so.
The drivers are issued with comprehensive operations and procedures manuals that incorporate,
within the manual references to, most of these specific terms and conditions.
1.10 Interpretations and decisions on Force Majeure, Consequential Losses, Consequential
Damages, or compensation claims are dealt with by members of the Senior Management Team
and are usually in most instances initiated through the complaint’s procedure.
METRO TAXIS LTD TERMS OF SERVICE.
IMPORTANT GENERAL NOTE ON TRAVEL TIMES
2.0 When travelling to an airport or railway/bus station we advise you always to adhere to the
recommended travel times before your check in time. There are numerous factors outside the
control of the service provider that could occur at the time of your travel. It is in the customer’s
interest to allow more than the recommended travel times contained in these terms and
conditions. With today’s modern airport facilities that all have bars, restaurants, shops and other
attractions, extra planned time in the airport is a more relaxing way to start a holiday or business
trip. We can accommodate any time that you request to travel. The onus is on you the customer to
make sure that you allow enough time to arrive, in sufficient time for your flight. We can give
sound travel advice on expected traffic conditions at the time of your travel. It is also advisable to
read and adhere to the airport and airline operators’ guidelines on the time you should arrive at an
airport. Having checked in online and only carrying hand luggage will make no difference to any
recommended travelling times printed in these terms and conditions.
2.1 The basic prices for the service will be published on The Company web site, however, in some
cases the service provider works strictly to fixed price matrixes, the master copies of these are held
within their operational headquarters. The individual area prices are available on request and are
quoted at the time of booking. The master copies contain the established current and fixed pricing
structures. These are not available in their entirety as they are company confidential.
2.2 The prices are subject to change without notice except where a pricing structure has been agreed
between the service provider and its account customers. These are changed only by negotiation
between both parties.
2.3 Any changes to the original booked service may result in an alteration to the price. This change
will be made to reflect any additional costs which may be incurred by the service provider.
2.4 For long distance travel to UK destinations outside of the service provider’s operational area, the
customer is required to contact the service provider for an estimate of the cost. The price in the first
instance will be communicated as an estimate and should not be interpreted as a fixed price until the
booking has been accepted and confirmed by the service provider.
2.5 Any estimation obtained via a fare calculator on the company website or mobile app may be
subject to amendment as the price calculated is, as stated, an estimate only. These estimated prices
will not be treated as a quotation by staff. Likewise, the estimate may not be interpreted as a fixed
price by the customer until the booking has been accepted by the service provider, given a booking
reference number and the price noted on the booking record.
2.6 Special rates may apply on public and bank holidays. The customer must contact the service
provider on these days for details of the rates that will be applicable at the time of booking. Please
note that any rate quoted in advance could be subject to change.
2.7 We shall make every effort to provide the customer with a vehicle which is of the make and model
(if specified by) the customer. If such a vehicle is not available a reasonable alternative vehicle will be
2.8 If the company runs a special price promotion the terms and conditions for the offer will be
published as an appendix to these terms and conditions on the company web site. The appendix
terms and conditions are a supplement to these terms and conditions. If they contradict, then the
management team reserve the right to determine which term or condition has precedence over the
other. It is the responsibility of the customer to request the precedence before the booking or travel
has taken place if they are not satisfied with a specific term.
2.9 The price structure is based on providing the customer with a standard saloon car and standard
minibuses for all types of bookings. If a specific type or model of vehicle is required, this should be
requested at the time of booking when the service provider will inform the customer if such a vehicle
will be available and, if it is, agree a price for the journey.
2.10 The service provider operates Multi seat vehicles (Up to sixteen passengers). The current transfer
price for hire of minibuses from 6 to 8 seats is 1 + 50% standard saloon price. Quotes for the price of
a journey in buses from 9-16 seats must be requested by phone or via the “contact us” page on our
3.0 BOOKING METHODS AND CONFIRMATION OF BOOKING
3.1 Booking requests can be made by telephone, via the enquiry form on the Metro Taxis website or
by using the Metro Taxis app.
3.2 At the time of booking the customer must supply all information required and requested by the
service provider. If the customer has a special requirement appertaining to them personally, this
should be discussed with the service provider. The service provider must confirm that we can
accommodate these requirements at the time of booking and before travel has taken place.
3.3 When bookings are made by telephone, the operator will repeat back all the details given to
them before the booking is confirmed. It is the customer’s responsibility to listen carefully and
report back any inaccuracies.
3.4 Booking confirmation can be sent to the customer via text or email if the address has been given at
the time of booking. It is the customer’s responsibility to contact the service provider if they have not
received the booking confirmation within 24 hours.
3.5 It is the customer’s obligation and responsibility to check the details on the booking confirmation
and report back any errors. The service provider will not be responsible for any errors that occur as a
result of the confirmation not being checked by the customer.
3.6 Under no circumstances should you inform a driver of any changes you need to make to your
booking. All amendments, cancellations or changes must be communicated to the office staff using
the company booking line.
3.7 The service provider will not be responsible for any errors in information provided by the
customer. It should be noted that all telephone conversations between the service provider and the
customer using the company booking lines are recorded. These recordings could be used to verify the
contractual terms agreed in cases of disputes between the customer and the service provider. A
customer should be extremely diligent when stating their return travel requirements (if required)
especially if they are returning on a date which is different from the outward journey.
3.8 If the customer intends to take more than one item of luggage per person or any extra-large items
regardless of the number of passengers, they should discuss with the service provider the suitability
of the vehicle they are booking. The service provider may advise the customer that they require a
larger vehicle but ultimately it is the customer’s responsibility to select a vehicle that is large enough
to accommodate their luggage requirements. The customer may have to pay any additional costs to
the service provider for the use of the suitable recommended vehicle. Particular attention should be
given if you are transporting ski or sports equipment especially if there is more than one item; in this
instance regardless of the number of passengers you should always travel in an MPV or minibus.
All our vehicles will accommodate normal airport baggage allowances and requirements. The
customer must book an Estate car if there are over three people travelling and not a standard saloon
car. Over four passengers and up to eight you will require an MPV or minibus.
3.9 The service provider can cancel any booking request prior to confirmation.
3.10 Upon receiving confirmation of any booking made by any of the above methods it will be
assumed that the customer has accepted the terms and conditions as published by the company.
It is the customer’s responsibility to read and accept the terms and conditions for travel and not
the service provider responsibility to communicate this information to the customer. If requested
by the customer, we can provide a copy either electronically or in hard paper form at the time of
This terms and conditions document can be accessed by the customer using the company
website; if the customer does not agree with a specific clause within the service providers Terms
and Conditions, they have the right to cancel the booking. The booking must be cancelled within
one week before the date of travel.
4.0 BOOKING FEES AND METHODS OF PAYMENT
4.1 Payment for long-distance travel must be made in full prior to the date of travel.
4.2 The service provider does not accept cash payments for pre-bookings.
4.3 Payment can be made using all major credit and debit cards.
4.4 Payment by cheque is acceptable provided that sufficient time is allowed for the amount owing
to be cleared into the service provider’s account prior to the date of travel.
4.5 Additional fees such as car parking/drop off costs at airports, congestion and clean air zone
charges are built into the journey cost and will not be charged again at the time of travel.
4.6 Corporate account holders are permitted to have invoiced account facilities made available to
them subject to standard credit checks. Invoices will be dated on the last day of each calendar
month and must be paid before the end of the following calendar month unless otherwise
negotiated and approved by the service provider.
5.0 CANCELLATIONS, AMENDMENTS AND POSTPONEMENTS
5.1 Cancellations must be advised to the service provider at least 48 hours before the agreed pick-up
time. Bookings cancelled with a minimum of 48 hours’ notice, will result in a full refund being given
to the customer, minus any costs incurred by the service provider for credit or debit card
5.2 Bookings cancelled less than 48 hours prior to the agreed pick-up time may incur an
administration cost of £15.00 plus any costs incurred at the discretion of the service provider.
5.3 Bookings cancelled less than 24 hours prior to the agreed pick-up time may incur the full cost of
the journey plus any costs incurred at the discretion of service provider.
5.4 A journey is classed as a single trip to or from a destination.
5.5 The service provider may choose or agree to waive the cancellation charges in exceptional
circumstances. In such circumstances, the service provider may require proof of the circumstance. The
service provider commits to being reasonable and considerate at all times to a customer’s
circumstance that has led them to making the cancellation.
5.6 Cancellations can be made either by email, telephone or in person providing the customer
advises the service provider 48 hours prior to scheduled travel. The time and date will be recorded for
the purpose of applying cancellation charges if appropriate.
5.7 The customer may amend or change any details provided on the booking form or on the booking
confirmation. A change in details could incur an alteration to the agreed cost that will be advised by
the service provider prior to the changes being finalized. If the service provider is unable to meet the
changed requirements it could result in the service being cancelled.
5.8 All amendments and changes to an original booking with less than 24 hours’ notice from required
pick up time must be made by telephone contact to 01614808000 the main operations booking
number. E-Mail communications are not read or actioned outside of office hours. You can only
guarantee that your amendment or cancellation has been actioned by E- Mail communication if you
receive a return response confirming the change.
5.9 The service provider commits to being reasonable always, but excessive or unreasonable
amounts of booking amendments may incur administration fees.
5.10 Postponements resulting in an amendment to the booking if advised less than 12 hours before
the scheduled meeting or pick-up time may incur a £15.00 administration fee. This will only apply if
the driver has not already been dispatched to the pickup in which case, the postponement would
still incur the full cost of the original journey.
6.0 WAITING TIME, FLIGHT CANCELLATIONS, DELAYS AND NO SHOW
6.1 Waiting time is charged at a standard rate of £0.20 per minute (£12.00 per hour) for a car.
6.2 Waiting time is also charged at a standard rate of £0.30 per minute (£18.00 per hour) for vehicles
licensed to carry five to eight passengers.
6.3 Waiting time for airport collections is applied 15 minutes after the plane has landed and the
customer(s) is/are in the arrivals hall and has phoned our main booking line; the operator will first
ask them which terminal they have landed at and advise them of where the driver will meet them.
He/she will then take take details of the party and a brief description of what the person phoning is
wearing. For train collections it is 15 minutes after the train has arrived
6.4 During this time, the service provider will make every effort to locate the customer using the
details supplied The Company encourages communication between the driver and passenger. This
will help to facilitate a smooth meeting at the arrival’s hall.
6.5 The driver will be authorized to leave the airport or pick up point after every reasonable effort has
been made to locate the customer and cancellation charges will then be applied.
6.6 If the customer is unable to find the driver when waiting at the designated meeting point, they
should in the first instance try to make telephone contact with the designated driver via our secure
link. If they are unable to contact the driver, they should phone the service provider using the main
booking number. The operator will check the booking details attempt and then attempt to contact
the driver and direct him/her to the customer. The service provider will not pay or incur any costs if
the passenger fails to follow this procedure. Unless authorized by the service provider, any
additional costs incurred by the customer will be their responsibility.
6.7 The customer should activate their mobile phone once the plane has landed, and the and the
crew permits it so that contact between customer and driver can be established quickly if necessary.
Customers and drivers are not to decide to meet at any pick-up point other than the designated pickup
point for the terminal at which they have arrived.
There is no requirement by our drivers to meet the customer with a luggage trolley. This is the
responsibility of the customer and if required they should acquire a trolley in the baggage reclaim
6.8 The customer should be aware that if no communication is made between them and the driver,
then the driver may not enter the terminal area due to the high cost of airport parking charges, we
encourage communication between all parties to keep the cost at a minimum.
6.9 In some special circumstances a customer can be met at the airport (there will be an additional charge
for this service) if the flight is cancelled by the airline operator, then providing no vehicle has travelled
to the airport to meet the cancelled flight the service provider will place the booking on hold and
accommodate the new scheduled arrival time. The onus is on the customer to advice the Service
Provider the new scheduled landing date and time. This directive also applies to delayed flights.
Providing there has been no additional cost incurred by the Service Provider there will be no additional
cost charged to the customer. All communication must be made by telephone regarding cancellations
6.10 If the Customers flight is delayed by a considerable amount of time, the Service Provider will
make every effort to meet the customer’s new arrival time. It is not practical or cost effective to hold
vehicles in and around the airport for extensive periods of time. The delay could result in the original
allocated vehicle being substituted and the driver being changed. Flights are monitored by the driver
responsible for the pick-up and a change in status on one flight can have a knock-on effect to other
customers scheduled pick-ups. The onus is still on the customer to inform and communicate with the
office staff to advise of delays even though the driver is checking the flight details.
6.11 If for whatever reason the service provider is late for a pickup and they consider they should
make a monetary award to a customer for the inconvenience they have caused, then the award is
based on the waiting time calculations contained in these terms and conditions. Awards are based on
time and come into force 60 minutes after the plane has landed. Most monetary awards are dealt
with using the above criteria and associated calculations.
7.0 DURING THE JOURNEY AND OUR DRIVERS’ CREDENTIALS
7.1 The service provider reserves the right to refuse to carry any person who is thought to be under
the influence of alcohol or drugs or whose behavior is considered to pose a threat to the safety of
the other passengers or themselves. The driver may also refuse to carry passengers if he/she believes
that the passenger’s actions could cause damage to the vehicle.
7.2 The lead customer on the booking form will be responsible for the behaviour of all passengers in
7.3 In the unlikely event that the vehicle is soiled by any passenger during the journey the customer
will be invoiced up to £75.00 to cover cleaning costs. The customer will also be liable for any loss of
earnings incurred by the driver for the time that the vehicle is not fit for use by other customers. We
encourage our drivers to be reasonable with our customers when determining the invoice value for
7.4 Eating and drinking in the vehicle is not permitted unless the items have been provided by the
7.5 Drivers and passengers are not permitted to smoke in a licensed vehicle at any time. This is a strict
7.6 The driver is not allowed to carry more passengers than the legal number stated on the vehicle
license plate and will refuse any requests by the passengers to do so.
7.7 All Private Hire Drivers as a condition of their Private Hire License are required to be checked by
the DBS agency and must have a Criminal Record Check to an enhanced level.
7.8 All drivers as part of their Private Hire License are required regularly to undertake a full medical
examination with their GP. Drivers who are over the age of sixty-five are required to undertake a
medical every year.
7.9 All drivers as a condition of their Private Hire License must pass a driving assessment test with the
Driving Standards Agency. For chauffeur drivers working on airport transfers there is a further
requirement by the service provider to meet standards to an advance level.
7.10 All our drivers working hours and shift patterns are regulated strictly by the service provider. A
minimum of ten hour’s rest time is planned between shifts for all drivers. Our drivers undertake a
maximum of four transfers per day. A transfer is classed as one single trip that is in excess of thirty
7.11 The drivers working for the service provider are required to work to the Service Providers
Executive Manual and operational procedures. Several of the entries in the manual endorse conditions
contained in these terms and conditions. However, the manuals are not an extension of these terms
and conditions. The manuals are primarily to inform our drivers of our expectations and help enhance
our working standards, service, and practices.
8.0 FORCE MAJEURE
8.1 Neither party shall be deemed in breach of the contract or liable to the other for delay or failure
to perform its obligations under the contract if the delay or failure results from Force Majeure.
8.2 If a party is affected by Force Majeure, then neither party will be entitled to any payment from the
other for any costs or expenses incurred as a result.
8.3 The service provider will make every effort to provide a service with minimum inconvenience,
however, circumstances beyond the control of the service provider may prevent execution of the
service. The following are examples of such circumstances and will be interpreted as Force Majeure,
these examples do not constitute an all-inclusive list:
Motor accidents or incidents causing traffic delays
Restricted vehicular access and road works
Exceptional or severe weather conditions
Complying with legal requests
Ash clouds or any other natural occurrence
Cancelled and delayed flights
French Air Traffic Control Strikes
Vandalism or terrorism
Delays caused by other customers
Extraordinary changes to flight status.
8.4 The service provider understands the importance for a vehicle to arrive at the appointed time
stated on the booking form when picking up at the customer’s premises for a forward transfer to an
airport or railway/bus station. However, there are several factors outside their control that
sometimes makes this not possible. The service provider will not be responsible for any liability for
consequential losses, consequential damages or compensation claims whatsoever in the event of
any delay due to causes outside of its control or where the customer has ignored the recommended
allowances on travelling times to an airport or railway/bus station. The service provider recognizes
that when picking up from an airport or railway/bus location that communication with the customer
to facilitate a smooth meeting is vital. There are also more factors when picking up from an airport
or railway/bus station that can influence the timing of the meeting between the driver and customer.
These factors are extensive, and many but not all are identified within these terms and conditions.
8.5 The service provider recommends that all customers travelling to Manchester Airport should
travel at least three hours before the airline operators opening check in time. As a guideline the twohour
rule refers to customers living in post codes SK1 through to SK9. If you are outside these post
code areas or travelling to another airport or destination, then you should consult our sales and
marketing team who will advise recommended travel time allowances. Customers who ignore this rule
do so at their own risk and we will not be responsible for example if a flight is missed because a
customer does not take our advice. For long haul flights you need to be aware that most airlines
require you to be at the airport three hours before the plane is scheduled to leave. For short haul
flights it is generally two hours. Internal domestic flights we still recommend the two-hour rule.
Average travel times from Post Code areas SK1 through to SK9 to the airport is 35 minutes. You
should allow more time if you are travelling in rush hour conditions. We also advise customers to
read the recommended arrival times at any UK airport these are published on the world wide web by
the airport operators and airline companies
Customers should be aware that the safety factors built into travelling times are not solely for the
benefit of the customer. We recommend these times to consider any operational problems we may
encounter. Our prime objective is to take every precaution to ensure that you arrive at your
destination in sufficient time to meet your flight check in or other onward transport departure time.
8.6 The service provider when undertaking return journeys from an airport or other destinations will
not commit or guarantee the time that you will arrive back to your home destination. This clause
also applies to guaranteeing that we will arrive on time for you to make a forward travel
arrangement or meet appointments.
8.7 If a customer has paid a supplement or is entitled to use an airport company hospitality lounge,
then they should travel at least four hours before the check in time on long haul flights and three
hours on European flights. The service provider under no circumstance will give you guarantees what
time you will arrive at the airport to take up these facilities. The onus is on the customer to plan for
their arrival time to guarantee that they will be have sufficient time to fully utilise facilities for which
they have paid. The above times are recommended only and should not be less than stated.
8.8 If a “meet and greet” customer’s schedule flight arrives earlier than scheduled, every effort will
be made to meet and greet those clients who have booked this service at the earlier time.
Customers should be aware that driver workloads and schedules are planned the day before and it is
not always possible to meet the customers’ earlier request. It would be considered unreasonable and
not cost effective by the service provider to provide a backup vehicle or change the drivers existing
schedules to accommodate this condition.
8.9 The transportation of luggage in a Private Hire Vehicle shall be permitted at our sole discretion.
The customer shall always remain responsible for their luggage. We will assist with the loading and
unloading of luggage. The onus is on the customer if he/she has any concerns to refuse the assistance
and load the vehicle to his/her satisfaction. This particularly applies if the customer requires the
service provider to transport items that are valuable or fragile and easily breakable.
8.10 Unless otherwise agreed in writing the route of travel to and from a destination shall be at the
absolute and sole discretion of the service provider.
9.1 These terms and conditions shall be construed in accordance with English Law. The customer and
the service provider agree to submit to the exclusive jurisdiction of the English courts in respect of any
dispute or claim arising out of or in connection with this agreement.
9.2 No condition in this agreement will affect the customers or the service provider’s statutory rights.
9.3 The service provider has a formal complaints procedure; it is in the interest of the service
provider and the customer to exhaust this procedure to a satisfactory conclusion if a dispute arises
between both parties.
9.4 Claiming for compensation our Customers have statutory rights regarding consequential losses or
consequential damages. Consequential loss, Consequential Damages and compensation claims are
categorised and identified as either the company’s responsibility (if the negligence is due to the action
of a P.A.Y.E employee of the company), or the self-employed driver’s (sub-contractor is liable for the
9.5 Should a customer wish to make any claim against the company the following procedures are as
follows: in the first instance the customer must submit a complaint via the “contact us” form on our
website which details their claim against the company or driver.
If we uphold the complaint against the service provider, the company will be liable for the financial
award. If the company uphold the complaint against the driver, they will be liable for the financial
award we will not make any payment on the driver’s behalf without their authorization.
Additional Costs incurred by the customer for the journey, that the customer considers are the liability
of the service provider or driver is a claim for compensation. Prior to any expenditure being paid to a
third party by the customer will require authorisation by the service provider to guarantee payment of
the invoice or receipt. If the driver gives authorisation of the cost, then he is responsible for the
payment to the customer. Sundry expenses for example refreshments associated with an
inconvenience monetary award to the maximum value of £20.00 does not require authorisation.
Customers are expected to provide receipts on request.
9.6 The service provider has a multi-level complaints procedure. It is in the interest of the service
provider and the customer to exhaust this procedure to a satisfactory conclusion if a dispute arises
between both parties. Formal complaints are dealt with by email and the service provider will make
every effort to close the complaint out within seven working days from receipt. The service provider
will only investigate, and action formal complaints received via the “contact us” page on the website
within seven working days from the customers return travel date. For single trips to a location then
they must inform the service provider within seven working days after completion of the trip.
10.0 CONVEYANCE OF CHILDREN
10.1 UK law states that taxis are exempt from legislation relating to children traveling in a baby seat,
child seat or booster seat. The service provider cannot supply child or booster seats upon request.
10.2 It is the responsibility of the customer to provide the correct equipment for their child’s travel.
10.3 The service provider cannot store child seats the customer must take the equipment with them
at the end of the trip
10.4 There are strict codes of conduct and guidelines issued by Stockport MBC when transporting
children or vulnerable adults. The guidelines form an appendix to the driver’s operational manual and
the drivers are fully aware of the consequences if they do not adhere to or comply with these
directives. If a customer requires a copy of the guidelines, please contact our management team and
they will oblige. Please note the guidelines are not published on our website.
11.0 LOST PROPERTY
11.1 Any property found in a vehicle will be returned to the office and passed to a member of the
service provider’s management team based at their operational headquarters in Stockport for safe
11.2 If the customer claims he/she has left property in a vehicle, but the service provider is
subsequently unable to locate the property, the service provider accepts no responsibility for the
missing property or its replacement.
11.3 If found, it is the customer’s responsibility to arrange with the service provider for the return or
collection of the property.
12.1 It is not Company policy to subcontract work to other service providers or third parties except in
extreme circumstances. As the service provider, we reserve the right to subcontract or delegate in any
manner any or all our obligations under any contract to any third party or agent.
12.2 The service provider may change or amend any of these terms and conditions at any time by
posting the changes online. The customer should review the terms and conditions regularly to ensure
that they are aware of any such changes. Note: all existing bookings will be at the rate applicable at
the time of booking.
12.3 The service provider will store, process, and use all information relating to personal details in
an attachment to these Terms and Conditions. If government legislation or Licensing Laws change then
the clause affected within these terms and conditions becomes null and void and subsequently the
legislation change will take precedence. The terms and conditions will be reviewed and amended to
reflect the change and re-published on the company website as.
13.0 RESPONSIBILITIES AND LIABILITIES
13.1 The service providers contract of conveyance with the customer and the passengers commences
at the point the passengers enter the vehicle and all the doors are in a closed position. .
13.2 The contract of conveyance terminates at the point when all the passengers have vacated and
physically moved away from the vehicle.
13.3 Whilst the contract of conveyance is valid passengers are covered by the vehicles motor
13.4 Passengers who request assistance from the driver either to enter the vehicle or to vacate the
vehicle do so at their own risk and should be aware that in this instance the driver will have no
Public Liability Insurance. This is not a legal requirement for private hire drivers.
13.5 It is the passenger’s responsibility to ensure that the driver’s actions are not putting the
passenger at risk of injury outside the service provider’s responsibility of conveyance.
13.6 The service provider accepts no responsibility for any damage caused to a passenger’s
personal property either when loading or unloading items from the vehicle or during any stage of the
journey. All property is conveyed at the passenger’s own risk and is not covered by any of the service
providers insurance policies. It is the passenger’s responsibility to ensure that their property is
packed, stored, and transported to avoid the goods sustaining any damage.
13.7 It is the passenger’s responsibility to refuse any assistance from the driver if they believe that
there is a risk to either themselves or their property.
13.8 If a passenger does not refuse the assistance being offered by the driver, then the driver is not
liable or responsible in any way for any personal injury claims or damage to their property.
13.9 The service provider must always comply with the Data Protection Act 2018. If a dispute arises
between a customer, passenger or third party and a driver, it is the responsibility of the customer,
passenger or third party to obtain personal contact details directly from the driver. The service
provider will only assist with vehicle identification and details if they believe it is a claim that will be
related to the vehicle insurance policy. The service provider will not become involved in driver
identification if they believe the contract of conveyance has terminated.
14.0 Drivers are not legally permitted to enter a customer’s personal dwelling even when they are
assisting and will refuse requests to do so. The service provider requires them to assist with luggage
shopping and other personal items. They are only permitted to take the items to either the front or
back door of a customer’s dwelling.
14.1 These terms and conditions are published on the company website, or they are available on
request in hard copy form. Updates and amendments are constantly being made to reflect current
practices and the master copy and latest edition is held within the Marketing and Sales department.
14.2 A person who is not party to any contract or named on the booking form shall not have any
rights under or relating to it
To the maximum extent permitted by law, these terms and conditions are governed by the Laws of
England and the Licensing laws set out by Stockport MBC. In the event that in the case of a dispute
there is a conflict between the Taxi Licensing Laws and English Law the English Courts will have
If the Government Legislation or Licensing Laws change then the clause affected within these terms
and conditions becomes null and void and subsequently the legislation change will take precedence.
The terms and conditions will be reviewed and amended to reflect the change and re-published on
the company website.
Terms and Conditions